Canonical HTML: https://kueon.com/refund # Refund Policy Last updated: August 11, 2026 This Refund Policy explains when you may request a refund for **Kueon**, how to request one, and how cancellations work. Payments for Kueon are processed by **Paddle.com Market Limited** (“**Paddle**”), which acts as the merchant of record. ## Refund period If you are not satisfied with Kueon, you may request a refund within **14 days** of your purchase (or of the start of a paid subscription period, where applicable). Where local consumer protection laws give you a longer or stronger right to withdraw or obtain a refund, those rights apply. Nothing in this policy limits your mandatory consumer rights. Refunds will not be issued where there is evidence of fraud, refund abuse, or other manipulative behaviour. ## How to request a refund Because Paddle is the merchant of record, refund requests are handled by Paddle. To request a refund: - Visit [paddle.net](https://paddle.net) and choose the option to request a refund; or - Use the “View receipt” or “Manage subscription” link in your Paddle transaction confirmation email; or - Contact us at [hello@kueon.com](mailto:hello@kueon.com) and we will help point you to the right Paddle support path. Eligible refunds are typically returned to the original payment method. Timing depends on Paddle and your payment provider. For additional detail on how Paddle handles refunds, withdrawals, and chargebacks, see [Paddle’s Refund Policy](https://www.paddle.com/legal/refund-policy) and the [Paddle Buyer Terms](https://www.paddle.com/legal/checkout-buyer-terms). ## Cancellations You may cancel your Kueon subscription at any time. Cancellation stops future renewals; your access continues until the end of the current billing period. Cancelling does not automatically create a refund for the current period-request a refund separately within the refund period above if you want one. ## Contact Product or account questions: [hello@kueon.com](mailto:hello@kueon.com). Billing and refund processing for paid orders: [paddle.net](https://paddle.net).