Refund Policy
This Refund Policy explains when you may request a refund for Kueon, how to request one, and how cancellations work. Payments for Kueon are processed by Paddle.com Market Limited (“Paddle”), which acts as the merchant of record.
Refund period
If you are not satisfied with Kueon, you may request a refund within 14 days of your purchase (or of the start of a paid subscription period, where applicable).
Where local consumer protection laws give you a longer or stronger right to withdraw or obtain a refund, those rights apply. Nothing in this policy limits your mandatory consumer rights.
Refunds will not be issued where there is evidence of fraud, refund abuse, or other manipulative behaviour.
How to request a refund
Because Paddle is the merchant of record, refund requests are handled by Paddle. To request a refund:
- Visit paddle.net and choose the option to request a refund; or
- Use the “View receipt” or “Manage subscription” link in your Paddle transaction confirmation email; or
- Contact us at [email protected] and we will help point you to the right Paddle support path.
Eligible refunds are typically returned to the original payment method. Timing depends on Paddle and your payment provider.
For additional detail on how Paddle handles refunds, withdrawals, and chargebacks, see Paddle’s Refund Policy and the Paddle Buyer Terms.
Cancellations
You may cancel your Kueon subscription at any time. Cancellation stops future renewals; your access continues until the end of the current billing period. Cancelling does not automatically create a refund for the current period-request a refund separately within the refund period above if you want one.
Contact
Product or account questions: [email protected]. Billing and refund processing for paid orders: paddle.net.